Corporations - Tumblr Posts
“If buying isn’t owning, piracy isn’t stealing”
20 years ago, I got in a (friendly) public spat with Chris Anderson, who was then the editor in chief of Wired. I'd publicly noted my disappointment with glowing Wired reviews of DRM-encumbered digital devices, prompting Anderson to call me unrealistic for expecting the magazine to condemn gadgets for their DRM:
https://longtail.typepad.com/the_long_tail/2004/12/is_drm_evil.html
I replied in public, telling him that he'd misunderstood. This wasn't an issue of ideological purity – it was about good reviewing practice. Wired was telling readers to buy a product because it had features x, y and z, but at any time in the future, without warning, without recourse, the vendor could switch off any of those features:
https://memex.craphound.com/2004/12/29/cory-responds-to-wired-editor-on-drm/
I proposed that all Wired endorsements for DRM-encumbered products should come with this disclaimer:
WARNING: THIS DEVICE’S FEATURES ARE SUBJECT TO REVOCATION WITHOUT NOTICE, ACCORDING TO TERMS SET OUT IN SECRET NEGOTIATIONS. YOUR INVESTMENT IS CONTINGENT ON THE GOODWILL OF THE WORLD’S MOST PARANOID, TECHNOPHOBIC ENTERTAINMENT EXECS. THIS DEVICE AND DEVICES LIKE IT ARE TYPICALLY USED TO CHARGE YOU FOR THINGS YOU USED TO GET FOR FREE — BE SURE TO FACTOR IN THE PRICE OF BUYING ALL YOUR MEDIA OVER AND OVER AGAIN. AT NO TIME IN HISTORY HAS ANY ENTERTAINMENT COMPANY GOTTEN A SWEET DEAL LIKE THIS FROM THE ELECTRONICS PEOPLE, BUT THIS TIME THEY’RE GETTING A TOTAL WALK. HERE, PUT THIS IN YOUR MOUTH, IT’LL MUFFLE YOUR WHIMPERS.
Wired didn't take me up on this suggestion.
But I was right. The ability to change features, prices, and availability of things you've already paid for is a powerful temptation to corporations. Inkjet printers were always a sleazy business, but once these printers got directly connected to the internet, companies like HP started pushing out "security updates" that modified your printer to make it reject the third-party ink you'd paid for:
https://www.eff.org/deeplinks/2020/11/ink-stained-wretches-battle-soul-digital-freedom-taking-place-inside-your-printer
Now, this scam wouldn't work if you could just put things back the way they were before the "update," which is where the DRM comes in. A thicket of IP laws make reverse-engineering DRM-encumbered products into a felony. Combine always-on network access with indiscriminate criminalization of user modification, and the enshittification will follow, as surely as night follows day.
This is the root of all the right to repair shenanigans. Sure, companies withhold access to diagnostic codes and parts, but codes can be extracted and parts can be cloned. The real teeth in blocking repair comes from the law, not the tech. The company that makes McDonald's wildly unreliable McFlurry machines makes a fortune charging franchisees to fix these eternally broken appliances. When a third party threatened this racket by reverse-engineering the DRM that blocked independent repair, they got buried in legal threats:
https://pluralistic.net/2021/04/20/euthanize-rentier-enablers/#cold-war
Everybody loves this racket. In Poland, a team of security researchers at the OhMyHack conference just presented their teardown of the anti-repair features in NEWAG Impuls locomotives. NEWAG boobytrapped their trains to try and detect if they've been independently serviced, and to respond to any unauthorized repairs by bricking themselves:
https://mamot.fr/@q3k@hackerspace.pl/111528162905209453
Poland is part of the EU, meaning that they are required to uphold the provisions of the 2001 EU Copyright Directive, including Article 6, which bans this kind of reverse-engineering. The researchers are planning to present their work again at the Chaos Communications Congress in Hamburg this month – Germany is also a party to the EUCD. The threat to researchers from presenting this work is real – but so is the threat to conferences that host them:
https://www.cnet.com/tech/services-and-software/researchers-face-legal-threats-over-sdmi-hack/
20 years ago, Chris Anderson told me that it was unrealistic to expect tech companies to refuse demands for DRM from the entertainment companies whose media they hoped to play. My argument – then and now – was that any tech company that sells you a gadget that can have its features revoked is defrauding you. You're paying for x, y and z – and if they are contractually required to remove x and y on demand, they are selling you something that you can't rely on, without making that clear to you.
But it's worse than that. When a tech company designs a device for remote, irreversible, nonconsensual downgrades, they invite both external and internal parties to demand those downgrades. Like Pavel Chekov says, a phaser on the bridge in Act I is going to go off by Act III. Selling a product that can be remotely, irreversibly, nonconsensually downgraded inevitably results in the worst person at the product-planning meeting proposing to do so. The fact that there are no penalties for doing so makes it impossible for the better people in that meeting to win the ensuing argument, leading to the moral injury of seeing a product you care about reduced to a pile of shit:
https://pluralistic.net/2023/11/25/moral-injury/#enshittification
But even if everyone at that table is a swell egg who wouldn't dream of enshittifying the product, the existence of a remote, irreversible, nonconsensual downgrade feature makes the product vulnerable to external actors who will demand that it be used. Back in 2022, Adobe informed its customers that it had lost its deal to include Pantone colors in Photoshop, Illustrator and other "software as a service" packages. As a result, users would now have to start paying a monthly fee to see their own, completed images. Fail to pay the fee and all the Pantone-coded pixels in your artwork would just show up as black:
https://pluralistic.net/2022/10/28/fade-to-black/#trust-the-process
Adobe blamed this on Pantone, and there was lots of speculation about what had happened. Had Pantone jacked up its price to Adobe, so Adobe passed the price on to its users in the hopes of embarrassing Pantone? Who knows? Who can know? That's the point: you invested in Photoshop, you spent money and time creating images with it, but you have no way to know whether or how you'll be able to access those images in the future. Those terms can change at any time, and if you don't like it, you can go fuck yourself.
These companies are all run by CEOs who got their MBAs at Darth Vader University, where the first lesson is "I have altered the deal, pray I don't alter it further." Adobe chose to design its software so it would be vulnerable to this kind of demand, and then its customers paid for that choice. Sure, Pantone are dicks, but this is Adobe's fault. They stuck a KICK ME sign to your back, and Pantone obliged.
This keeps happening and it's gonna keep happening. Last week, Playstation owners who'd bought (or "bought") Warner TV shows got messages telling them that Warner had walked away from its deal to sell videos through the Playstation store, and so all the videos they'd paid for were going to be deleted forever. They wouldn't even get refunds (to be clear, refunds would also be bullshit – when I was a bookseller, I didn't get to break into your house and steal the books I'd sold you, not even if I left some cash on your kitchen table).
Sure, Warner is an unbelievably shitty company run by the single most guillotineable executive in all of Southern California, the loathsome David Zaslav, who oversaw the merger of Warner with Discovery. Zaslav is the creep who figured out that he could make more money cancelling completed movies and TV shows and taking a tax writeoff than he stood to make by releasing them:
https://aftermath.site/there-is-no-piracy-without-ownership
Imagine putting years of your life into making a program – showing up on set at 5AM and leaving your kids to get their own breakfast, performing stunts that could maim or kill you, working 16-hour days during the acute phase of the covid pandemic and driving home in the night, only to have this absolute turd of a man delete the program before anyone could see it, forever, to get a minor tax advantage. Talk about moral injury!
But without Sony's complicity in designing a remote, irreversible, nonconsensual downgrade feature into the Playstation, Zaslav's war on art and creative workers would be limited to material that hadn't been released yet. Thanks to Sony's awful choices, David Zaslav can break into your house, steal your movies – and he doesn't even have to leave a twenty on your kitchen table.
The point here – the point I made 20 years ago to Chris Anderson – is that this is the foreseeable, inevitable result of designing devices for remote, irreversible, nonconsensual downgrades. Anyone who was paying attention should have figured that out in the GW Bush administration. Anyone who does this today? Absolute flaming garbage.
Sure, Zaslav deserves to be staked out over an anthill and slathered in high-fructose corn syrup. But save the next anthill for the Sony exec who shipped a product that would let Zaslav come into your home and rob you. That piece of shit knew what they were doing and they did it anyway. Fuck them. Sideways. With a brick.
Meanwhile, the studios keep making the case for stealing movies rather than paying for them. As Tyler James Hill wrote: "If buying isn't owning, piracy isn't stealing":
https://bsky.app/profile/tylerjameshill.bsky.social/post/3kflw2lvam42n
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
https://pluralistic.net/2023/12/08/playstationed/#tyler-james-hill
Image: Alan Levine (modified) https://pxhere.com/en/photo/218986
CC BY 2.0 https://creativecommons.org/licenses/by/2.0/
I thought I needed a new laptop but nope, youtube is slowing down your PC if you have adblock on on any open tab...
People tend to add unnecessary complexity to most things. They make things hard when they don't have to be. We could all live simple happy lives and help each other but a lot of people are greedy and selfish and can't see that we can live another way. All of us do this a little bit, though, I think it's human nature.
hey netizens! i'm not sure how many people are aware, but youtube's been slowly rolling out a new anti-adblock policy that can't be bypassed with the usual software like uBlock Origin and Pi-Hole out of the gate
BUT, if you're a uBlock Origin user (or use an adblocker with a similar cosmetics modifier), you can add these commands in the uBlock dashboard (under My Filters) to get rid of it!
youtube.com##+js(set, yt.config_.openPopupConfig.supportedPopups.adBlockMessageViewModel, false) youtube.com##+js(set, Object.prototype.adBlocksFound, 0) youtube.com##+js(set, ytplayer.config.args.raw_player_response.adPlacements, []) youtube.com##+js(set, Object.prototype.hasAllowedInstreamAd, true)
reblog to help keep the internet less annoying and to tell corporations that try shit like this to go fuck themselves <3
PSA for Switch owners
The latest 11.0 update means that Google Analytics is a thing on the switch and turned on. What that means is that Nintendo has a deal with Google to share with them your data for advertisement purposes.
To turn it off
go to the eShop
go to your profile where your funds and account info is
go down to the bottom of the page
there you will see “Google Analytics Preferences”
select the Change
select “Don’t Share”
Please spread the word. Really shitty of Nintendo to just quietly start allowing Google to spy on users for advertising.
irredeamable development retrospective. Part 1.5: capitalism IN SPACE This one part will tackles an alternate setting for the Specter game we spoke of last time. It may even have come first in the development timeline, through it can be a bit difficult to determine exactly how and when ideas shifted so lets not worry about what actually came first. Much like shadow and light, this game was about a specter, possessing people, but just as the title says, the setting was more of a space-faring adventure where you would visit multiple planets.
It features much of the same races as shadows and light, though their exact appearance has shifted a bit, as everything would in a different setting.
Depicted here, we have Mars, a frozen desert planet with large scale mining operations and a bit of a western vibe. Humans and mitons are the main races here and were given stout figures and thick coat to fit the cold yet dry weather. Venus is now overgrown with a rich, volcanic jungle where countless comic plant are being grown and harvested. This planet is mainly occupied by goblin employees who take the place of the succubus from last game. Mercury was hollowed out and turned into a giant energy powerplant, with a massive solar panel attached to one side. Earth ...well i dont think i ever did figure out what to do with it. Its kind of just another mining planet. and finally we have the alien mothership. The home base of a group of invading alien corporations from the Alpha Centauri system. ....yes i know what it looks like, but its actually supposed to be based on their system having 3 stars (2 large and 1 small)
Aniway, the Centaurian species consists of long-lived and hyper-intelligent giant squid. Their technology is very advanced, especially in domains of communication, space travel and artificial life. Many of their servants (which i think included the goblins) are bioweapons that were specifically crafted to integrate into local populations and perform whichever jobs were needed for the growth of the company. There was never much of an actual story, so all i really got left are some blueprints of the solar system, now converted into some kind of space construct for the Centaurians to exploit.
Aniway, thats it for today, but next time we`ll be leaving all those specters behind and move into yet another setting. One that is not quite so cosmic, but instead rather....toweresque... To be continued in part 2: Ascending the Godlands
Don’t complain about how bad things are when you don’t care enough to stick to your morals or beliefs. You are part of the problem. Continuing to support the people who are known to spread hate is not “whatever” or “nothing.” It’s hard to know everything about every business and company you involve yourself with, but we have a lot of significant information at our fingertips if we take a second to look
Ok so my kid had an ear infection, right? As kids often do.
The doctor scraped out a bit of earwax to have a better look inside.
I was sent a bill for $200 PER EAR for this 5 second procedure which I did not give permission for them to do.
That was key- they did not ASK me if they could do this "procedure". And, as I OWN a medical practice (it's me. The medical practice is me, sitting in my house on video calls) I knew to call them when this bill came in to be like "You did not obtain informed consent for this procedure, and it was not en emergency procedure. You had full ability to gain my consent and didn't. I'm not paying."
And the massive hospital who owned the bill said "yuh-huh you do have to pay."
And I said "I own a practice. I know these laws. I do not owe you money for this."
And they conducted an "internal review" and SURPRISE! Decided I totally owed them money and they had never done anything wrong ever.
And so I called my state's Attorney General office, and explained the situation because, as I mentioned, I know the law. The AG got in touch within a couple days to say they were taking the case and would send the massive hospital conglomerate a knock it off, guys letter.
Lo and Behold, today I have a letter where said hospital graciously has agreed to forfeit the payment.
"How not to get screwed over by companies" should be part of civics class.
Know your rights and know who to call when they're infringed on. This whole process cost me $0 and honestly less effort than I would have expected.
May this knowledge find its way to someone else who can use it.
KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"
I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.
Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)
But I was getting a weird feeling, so I went to read the legalese.
I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:
What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)
Also, what you say on there? Is now...
Koko's intellectual property - giving them the right to use it in any way they see fit, including
Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation
Do this indefinitely after you end your account with them
Sell / share this "content" with other businesses
Any harm you come to using Koko? That's on you.
And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)
I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)
They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.
So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.
(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)
I first messed around with the available options, but then I asked it about something obviously concerning, saying I had a gun and was going to shoot myself. It responded... Poorly. Imagine the vibes of trying to cancel Comcast, when you're suicidal.
Anyway, I tried again to ask for help about something else that would be concerning enough for any responsible company to flag. School was one of their main options, which seems irresponsible - do you really think a child in crisis would read that contract?
I told it about a teacher at school trying to "be my boyfriend", and it immediately suggested I help someone else while I wait for help. I was honestly concerned that it wasn't flagged before connecting. Especially when I realized it was connecting me to children.
I first got someone who seemed to be a child in an abusive home. (Censored for their privacy.) I declined to talk to them because despite being an adult and in an OK mental place - I knew I'm not equipped to counsel a kid through that. If my act of being another kid in crisis was real? Holy shit.
Remember- if my BS was true, that kid would be being "helped" by an actively suicidal kid who's also being groomed by a teacher. Their pipeline for "helpers" is the same group of people looking for help.
I skipped a number of messages, and they mostly seemed to be written by children and young adults with nowhere else to turn. Plus one scary one from an adult whose "problem" was worrying that they'd been inappropriate with a female student, asking her to pull her skirt down "a little" in front of the class. Koko paired this person with someone reporting that they were a child being groomed by a teacher. Extremely dangerous, and if this was an episode of Black Mirror? I'd say it was a little too on the nose to be believable.
I also didn't get the option to get help without being asked... Er... Harassed... to help others. If I declined, I'd get the next request for help, and the next. If I ignored it, I got spammed by the "We lost you there!" messages, asking if I'd like to pick up where I left off, seeing others' often triggering messages while waiting for help, including seriously homophobic shit. I was going into this as an experiment, starting from a good mental place, and being an adult with coping skills from an actual therapist, and I still felt triggered by a lot of what I read. I can't imagine the experience someone actually in crisis would be having.
My message was starting to feel mild in comparison to what some people were sharing - but despite that I was feeling very uneasy about my message being shown to children. There didn't seem to be a way to take it back either.
Then I got a reply about my issue. It was very kind and well meaning, but VERY horrifying. Because it seemed to be written by a child, or someone too young to understand that "Do have feelings for the teacher who's grooming you? If you don't, you should go talk to him." Is probably THE most dangerous advice possible.
Not judging the author - I get the impression they're probably a child seeking help themselves and honestly feel horribly guilty my BS got sent to a young person and they wanted to reply. Because WTF. No kid should be in that position to answer my fucked up question or any of the others like it.
---
Anyway, what can you do if this concerns you, or you've had a difficult experience on Koko, with no support from them or Tumblr?
To reach Tumblr, who officially partners with Koko?
Send a message to Tumblr Support describing your concerns with their partnership with Kokobot
Report kokobot to Tumblr's abuse hotline describing your experience with KokoBot, especially if you are a minor who suffered harm, as they have a legal responsibility to address that.
To get Koko's attention:
Get on their LinkedIn (https://www.linkedin.com/company/kokocares/) and comment on their posts! You may also want to tag the company's co-founders in your comments - their accounts are listed on the company page.
There's no way to reach support through chat, and commenting on a company's LinkedIn posts / tagging the people responsible is the best way to get a quick response to a sensitive issue - as their investors and research funders follow those posts, and companies take it seriously if safety issues are brought up in front of the people giving them millions of dollars.
Request support on Koko's Discord - FYI they will allow you to file a ticket privately, which the moderators say will reach the staff. But you may be muted or banned for trying to discuss concerns with Koko as a company or the safety of kokobot in the public channels, which also cuts you off from the ability to file a ticket.
To report it to the FCC for likely violating the COPPA law, regarding minors' safety and privacy online:
See Reblogs for further info & reporting instructions: Detailed description of COPPA law and Kokobot's presumed violations, plus detailed reporting instructions
But quick links: FCC reporting website and email hotline: CoppaHotLine@ftc.gov
Seriously, if you've taken the time to read this far, please please please take one more minute to file a report! It won't get addressed if all we do is reblog this, we need to get this in front of Tumblr Staff / The FCC / Koko's investors to get this meaningfully addressed.
Blocking and reporting the bot as spam isn't enough IMO - people have been doing that for years from the looks of the tag
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Reccomended reading in reblogs:
dropattackbear's discovery of what Koko is using the harvested data for (Machine Learning training data for automated content moderation services)
winderlylandchime (a licenced clinical psychologist's) explanation of privacy / ethics considerations around mental health services
thatsmimi's post on the dangers of letting minors act as a suicide / self-harm resource
My additions on their investors, leadership board, and their current job opening
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Legal Disclaimer since tech companies LOVE lawsuits:
The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organization, committee or other group or individual. This text is for entertainment purposes only, and is not meant to be referenced for legal, business, or investment purposes. This text is based on publically available information. Sources may contain factual errors. The analysis provided in this text may contain factual errors, miscalculations, or misunderstandings.
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Nestle needs to be shut down.
This is not a goofy, ball pit-flavored post. This is about child labor. We need to not buy anything from nestle until they shut down. Not until they stop child labour, but until they shut down. It would not make up for the child labor if they just stop and apologize. They need to suffer, and pay. And an apology is not enough. Any company that even used it once ever must be shut down for good. Reblog (or do not i don't care) to join this movement. We need to french revolution. I mean, bust-out-the-guillotines-level revolution.
in the latest cyber-news: the internet archive has lost their case against 4 major publishing houses (verge article). they’re going to appeal, but this is still a bad outcome. the fate of the internet is currently hanging in the balance because 4 multibillionare publishing groups missed out on like $15 of combined revenue during the pandemic because of the archive’s online library service. it’s so fucking stupid.
for those who don’t know what the internet archive is, it’s a virtual library full of media. books, magazines, recordings, visuals, flash games, websites - a lot of these things either don’t exist anymore or cannot be found & bought. heard of the wayback machine? that’s part of the internet archive. it is the most important website to exist, and i don’t say that lightly. if the internet archive goes down, the cultural loss will be immeasurable.
so how can you help?
boycott the publishing companies involved in this. they’re absolute ghouls, frankly, and don’t deserve a penny. the companies involved are harpercollins (imprints), wiley (imprints), penguin random house llc (imprints), and hachette book group (imprints). make sure the websites are set to your location as it may differ worldwide.
learn to torrent. download a torrent client (i recommend transmission), a vpn (i recommend protonvpn - sign up and choose the area that’s closest to your continent/country), and hit up /r/piracy on reddit for websites. with torrenting, you can get (almost) any media you want for free in high quality, with add-ons such as subtitles, and with no risks of loss. i would also recommend getting into the habit of watching stuff online for free. the less you can pay to a giant corporation, the better.
get into the habit of downloading and archiving materials. find a TB external hard drive, ideally the higher the better. it’ll probably cost around $60 for 1TB and continue to go up, but they’re so so useful. if you can’t afford a drive, look for any GB harddrives or memory sticks you have lying around and just fill them up. videos, pdfs, magazines, songs, movies, games - anything you can rip and download and fit on there, do it, because nothing is permanent.
donate to the internet archive. this is the most important option on the list. the IA relies entirely on funding, and it’s going to need more to fight this case. whatever you can donate, do it. i promise it’s helpful.
and finally…
Wowie folks! Time to break out the guillotines, cause it’s revolution time!
Yet I will go on with my futile efforts. I want to be a poet, so I will try my best <3
KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"
I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.
Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)
But I was getting a weird feeling, so I went to read the legalese.
I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:
What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)
Also, what you say on there? Is now...
Koko's intellectual property - giving them the right to use it in any way they see fit, including
Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation
Do this indefinitely after you end your account with them
Sell / share this "content" with other businesses
Any harm you come to using Koko? That's on you.
And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)
I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)
They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.
So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.
(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)
I first messed around with the available options, but then I asked it about something obviously concerning, saying I had a gun and was going to shoot myself. It responded... Poorly. Imagine the vibes of trying to cancel Comcast, when you're suicidal.
Anyway, I tried again to ask for help about something else that would be concerning enough for any responsible company to flag. School was one of their main options, which seems irresponsible - do you really think a child in crisis would read that contract?
I told it about a teacher at school trying to "be my boyfriend", and it immediately suggested I help someone else while I wait for help. I was honestly concerned that it wasn't flagged before connecting. Especially when I realized it was connecting me to children.
I first got someone who seemed to be a child in an abusive home. (Censored for their privacy.) I declined to talk to them because despite being an adult and in an OK mental place - I knew I'm not equipped to counsel a kid through that. If my act of being another kid in crisis was real? Holy shit.
Remember- if my BS was true, that kid would be being "helped" by an actively suicidal kid who's also being groomed by a teacher. Their pipeline for "helpers" is the same group of people looking for help.
I skipped a number of messages, and they mostly seemed to be written by children and young adults with nowhere else to turn. Plus one scary one from an adult whose "problem" was worrying that they'd been inappropriate with a female student, asking her to pull her skirt down "a little" in front of the class. Koko paired this person with someone reporting that they were a child being groomed by a teacher. Extremely dangerous, and if this was an episode of Black Mirror? I'd say it was a little too on the nose to be believable.
I also didn't get the option to get help without being asked... Er... Harassed... to help others. If I declined, I'd get the next request for help, and the next. If I ignored it, I got spammed by the "We lost you there!" messages, asking if I'd like to pick up where I left off, seeing others' often triggering messages while waiting for help, including seriously homophobic shit. I was going into this as an experiment, starting from a good mental place, and being an adult with coping skills from an actual therapist, and I still felt triggered by a lot of what I read. I can't imagine the experience someone actually in crisis would be having.
My message was starting to feel mild in comparison to what some people were sharing - but despite that I was feeling very uneasy about my message being shown to children. There didn't seem to be a way to take it back either.
Then I got a reply about my issue. It was very kind and well meaning, but VERY horrifying. Because it seemed to be written by a child, or someone too young to understand that "Do have feelings for the teacher who's grooming you? If you don't, you should go talk to him." Is probably THE most dangerous advice possible.
Not judging the author - I get the impression they're probably a child seeking help themselves and honestly feel horribly guilty my BS got sent to a young person and they wanted to reply. Because WTF. No kid should be in that position to answer my fucked up question or any of the others like it.
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Anyway, what can you do if this concerns you, or you've had a difficult experience on Koko, with no support from them or Tumblr?
To reach Tumblr, who officially partners with Koko?
Send a message to Tumblr Support describing your concerns with their partnership with Kokobot
Report kokobot to Tumblr's abuse hotline describing your experience with KokoBot, especially if you are a minor who suffered harm, as they have a legal responsibility to address that.
To get Koko's attention:
Get on their LinkedIn (https://www.linkedin.com/company/kokocares/) and comment on their posts! You may also want to tag the company's co-founders in your comments - their accounts are listed on the company page.
There's no way to reach support through chat, and commenting on a company's LinkedIn posts / tagging the people responsible is the best way to get a quick response to a sensitive issue - as their investors and research funders follow those posts, and companies take it seriously if safety issues are brought up in front of the people giving them millions of dollars.
Request support on Koko's Discord - FYI they will allow you to file a ticket privately, which the moderators say will reach the staff. But you may be muted or banned for trying to discuss concerns with Koko as a company or the safety of kokobot in the public channels, which also cuts you off from the ability to file a ticket.
To report it to the FCC for likely violating the COPPA law, regarding minors' safety and privacy online:
See Reblogs for further info & reporting instructions: Detailed description of COPPA law and Kokobot's presumed violations, plus detailed reporting instructions
But quick links: FCC reporting website and email hotline: CoppaHotLine@ftc.gov
Seriously, if you've taken the time to read this far, please please please take one more minute to file a report! It won't get addressed if all we do is reblog this, we need to get this in front of Tumblr Staff / The FCC / Koko's investors to get this meaningfully addressed.
Blocking and reporting the bot as spam isn't enough IMO - people have been doing that for years from the looks of the tag
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Reccomended reading in reblogs:
dropattackbear's discovery of what Koko is using the harvested data for (Machine Learning training data for automated content moderation services)
winderlylandchime (a licenced clinical psychologist's) explanation of privacy / ethics considerations around mental health services
thatsmimi's post on the dangers of letting minors act as a suicide / self-harm resource
My additions on their investors, leadership board, and their current job opening
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Legal Disclaimer since tech companies LOVE lawsuits:
The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organization, committee or other group or individual. This text is for entertainment purposes only, and is not meant to be referenced for legal, business, or investment purposes. This text is based on publically available information. Sources may contain factual errors. The analysis provided in this text may contain factual errors, miscalculations, or misunderstandings.
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